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Four unanswered questions loom large

Four unanswered questions loom large

The National Association of Chain Drug Stores is about to convene its Annual Meeting, that laudable and impressive gathering of mass retailers and suppliers that highlights every spring. This year’s event is, if possible, even more critical for mass retailing’s future, given the forced infection-imposed hiatus that curtailed recent gatherings. Yet this year’s Annual Meeting

Expect a resolution that saves face for all

Expect a resolution that saves face for all

Walgreens (along with CVS, Rite Aid and several regional mass retailers) has been in the news recently, though not for the usual reasons — and not under the most favorable circumstances. Along with other newspapers and periodicals, The New York Times has lately put Walgreens in its cross hairs, with attention-grabbing headlines such as these:

Drug stores should leave their past behind

Drug stores should leave their past behind

Imagine, if you can, a drug store without a pharmacy. Once upon a not-so-distant time, many chain drug stores opened without pharmacies, calling themselves health and beauty aid stores. It didn’t take long, however, before these operators recognized that the one feature that set a drug store apart from other convenience retailers was, yes, a

Donigan’s exit raises questions

Donigan’s exit raises questions

The new year has gotten off with a stunning development, at least for those with no inside knowledge of chain drug retailing. Heyward Donigan, Rite Aid’s chief executive, announced she is leaving the company she joined three years ago. Her announcement came at a time of transition for Rite Aid, a period of uneven performance

Pharmacists the backbone of drug chains

Pharmacists the backbone of drug chains

No discipline in chain drug retailing has changed as suddenly and dramatically in recent years as has the role of the pharmacist. Yet ironically, as retail pharmacists have become more critical to the chain drug store, the role of the pharmacy counter they once ruled has diminished. Once upon a time, the primary — indeed,

It’s time for NACDS to expand its vision

It’s time for NACDS to expand its vision

NACDS Week, the New York City weeklong series of meetings and dinners that unofficially ushers in the Christmas holiday season, has just ended. As always, it was an appropriate occasion, representative of the season, at which old friendships were revived and new ones launched. It was, as these events inevitably are, a happy, rewarding time.

Walmart shows where work really gets done

Walmart shows where work really gets done

Walmart’s Bentonville headquarters office is once again open for business, and the retailer’s home office associates are returning to the desks, cubicles and spaces they had diligently occupied before the now-legendary pandemic disrupted their routines, schedules and lives so many months ago. The significance of this event far outweighs the renewed shuttling of bodies and

NACDS Annual was and will be unmissable

NACDS Annual was and will be unmissable

Here, somewhat belatedly, are some final thoughts about the National Association of Chain Drug Stores’ Annual Meeting, held in late April in Palm Beach, Fla. In terms of overall impressions, it must be said at the outset that this much-anticipated event was all its strongest supporters had hoped for — and one which even its

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