ECRM_1170x120_4-15-17

Issues

Grasping digitally influenced shoppers

Grasping digitally influenced shoppers

Quarterly financial results continue to demonstrate that retailers are struggling to crack the code to serve omnichannel shoppers profitably. Despite the fact that most sales happen in brick-and-mortar locations, the overall industry trend is down and store closures are on the rise. 2017 promises to be a rough year for retail. Meanwhile, online revenues are

Income distribution impacts CPG sales growth

Income distribution impacts CPG sales growth

This is a subject that will inevitably scrape a political nerve or two, but it is vital for all consumer packaged goods (CPG) practitioners and suppliers to understand this basic premise: The disproportionate gains in income by the highest-income groups is the primary reason why CPG sales growth is lagging GDP growth for the past

Lighting a fire under e-commerce categories

Lighting a fire under e-commerce categories

The many advantages of e-commerce as a sales channel can sometimes obscure the unique challenges that occasionally arise from it. One especially relevant obstacle is the lack of physical interaction with products when shopping. While the use of many dimensions of data, enhanced images and video all go a long way toward resolving the inability

Consumer health care: Barriers, contributors to growth

Consumer health care: Barriers, contributors to growth

It’s well-known that when it comes to grocery shopping, the consumer is in charge, armed with knowledge from manufacturer and retailer websites, online and offline advertising, and a tsunami of social media. The same is rapidly becoming true in day-to-day health care — i.e., self-care. Greater access to over-the-counter products and vitamins, minerals and supplements

Drug stores need to make healthy living habitual

Drug stores need to make healthy living habitual

Across the retail space, there’s certainly no shortage of channels to help shoppers meet their health and wellness needs. While Nielsen data shows that spend per trip by drug store consumers is up slightly, the number of trips is declining. As more retailers ramp up their health and wellness offerings, and the lines between the

Gourlay’s global view to benefit NACDS

Gourlay’s global view to benefit NACDS

DEERFIELD, Ill. — Alex Gourlay, co-chief operating officer of Walgreens Boots Alliance Inc. (WBA), brings a unique global perspective as the incoming chairman of the National Association of Chain Drug Stores. Most of Gourlay’s career was spent at the U.K.’s largest drug store chain, Boots, and its eventual parent company Alliance Boots PLC. In 2013

Wargaming as antidote to Trump trade policy uncertainty

Wargaming as antidote to Trump trade policy uncertainty

Staying competitive in the fast-moving chain drug store world is hard enough in the best of times. But things may be about to get even tougher. Chain drug operators with significant imports, and the corresponding consumer packaged goods partners, now face potentially significant challenges to their profitability in the form of the uncertainty and mixed-signals

Outlook: New landscape for drug chains?

Outlook: New landscape for drug chains?

NEW YORK — Entering the second quarter of 2017, the chain drug industry was awaiting answers to a couple of big, lingering questions. First, what will the chain drug landscape look like? A significant change in the field of players is likely in store pending antitrust clearance of Walgreens Boots Alliance Inc.’s (WBA’s) deal to

Under Anderson, NACDS always ready to respond

Under Anderson, NACDS always ready to respond

ARLINGTON, Va. — One of the many strengths of the National Association of Chain Drug Stores has been its advocacy role in public policy. In the wake of last November’s election and the resulting turmoil and uncertainty in Washington, that expertise takes on greater importance than ever. At the same time, with U.S. health care

Changes to ACA must preserve mental health care

Changes to ACA must preserve mental health care

A young man who suffered from schizophrenia — we’ll call him Andrew — was due for a monthly injection of his long-acting antipsychotic medication on a Wednesday. But his regular prescription was held up due to a discrepancy over Andrew’s insurance benefits. Days went by without Andrew having access to his critical antipsychotic treatment. The

Republicans renew attempt to repeal Obamacare

Republicans renew attempt to repeal Obamacare

WASHINGTON — The effort to end Obamacare is not over, although whether the Affordable Care Act will be completely shelved or recast is unclear. Despite last month’s aborted House vote on a replacement bill, Republicans continue to seek an alternative to the ACA that the whole party — and possibly some Democrats — can get

Lawsuit aims to derail Washington state pharmacy regs

OLYMPIA, Wash. — The National Association of Chain Drug Stores has joined the National Community Pharmacists Association (NCPA) and Washington State Pharmacy Association (WSPA) in suing Washington state over a rule they say would reimburse pharmacies for less than the cost of dispensing Medicaid prescriptions. The plaintiffs last month filed an emergency motion in Superior

McKesson Canada to buy Uniprix

McKesson Canada to buy Uniprix

ST. LAURENT, Quebec — McKesson Canada has agreed to purchase 380-store suburban Montreal-based Uniprix. Terms of the deal, which will lift McKesson Canada’s store count over the 2,500 mark, were not disclosed. The acquisition is a natural step for two companies with deep roots in Quebec that have a long history of working together to

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