Walgreen Co. has promoted several executives and created a new position in its upper management ranks.

Walgreens, executives, Sona Chawla, e-commerce, Greg Wasson, Robert Zimmerman, chief strategy officer, Mia Scholz, accounting, controller, Duane Reade, Wade Miquelon, customer experience officer, Graham Atkinson, United Airlines, Mileage Plus, customer loyalty program, Richard Monks

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Walgreens strengthens its leadership team

February 14th, 2011

DEERFIELD, Ill. – Walgreen Co. has promoted several executives and created a new position in its upper management ranks.

Among those promoted was senior vice president of e-commerce Sona Chawla, who has been elevated to president of e-commerce.

“Under Sona’s visionary leadership we have made extraordinary progress in our online, mobile and e-commerce capabilities,” president and chief executive officer Greg Wasson says. “We have created an online presence to match our brick-and-mortar reach, and we are truly innovating with services like our Pharmacy Chat.”

Meanwhile, corporate vice president of accounting and controller Mia Scholz has been promoted to senior vice president of accounting and controller; and vice president of corporate development Robert Zimmerman has been named senior vice president and chief strategy officer.

“Bob has been influential in the development of the company’s core strategies and initiatives, and under his leadership of our mergers and acquisitions team we successfully acquired the Duane Reade drug store chain in New York last April,” executive vice president and chief financial officer Wade Miquelon says. “His keen insight and thoughtful counsel are critical to the continued evolution of our business strategy.”

He has similar praise for Scholz. “Under Mia’s leadership, the company has continued a standard of excellence in finance and accounting stewardship as well as embarked on the largest accounting organizational transformation in Walgreens history,” Miquelon says. “Her financial acumen, critical analysis and careful decision making are essential to the ongoing success of the company’s financial departments.”

As it moves toward debuting a customer loyalty program, Walgreens has hired its first customer experience officer.

Graham Atkinson, a former president of United Airlines' Mileage Plus unit, has been chosen for the new post. His official title is senior vice president and chief customer experience officer.

“With Graham’s 20-year career in marketing, customer experience, sales and operations at United, he brings valuable insight into driving customer loyalty both through marketing programs and in a complex business where employees are the true ambassadors for the brand,” Wasson says. “We look forward to that perspective, as we continue to develop our approach to loyalty in our stores and across our organization.”