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CVS preps new pharmacy customer care center
July 16th, 2009
WOONSOCKET, R.I. – CVS Caremark Corp. plans to open a new pharmacy customer care center in Rhode Island later this year and is working with state and local agencies to recruit and train certified pharmacy technicians for the facility.
Scheduled to open its doors in December, the CVS Pharmacy Customer Care Center is under construction in Highland Corporate Park in Cumberland, R.I., not far from CVS Caremark's Woonsocket headquarters.
The company said the facility will be staffed by pharmacists, pharmacy technicians and customer service associates, who will field phone calls from pharmacy customers, prescribers and other third-party agencies.
“We are launching this innovative pharmacy service program to enhance the service provided to individuals who call our pharmacies, as well as to provide more time for our pharmacy teams to spend serving customers in our stores,” CVS/pharmacy president Larry Merlo said in a statement.
The drug store chain said the center initially will employ 125 people. CVS is partnering with the Community College of Rhode Island and the Providence Skills Center to train applicants as pharmacy technicians.
In addition, the Rhode Island Economic Development Corp., the Rhode Island Department of Labor and Training, the Workforce Partnership of Greater R.I. and Workforce Solutions of Providence/Cranston are offering recruitment and training support, according to the company.
Applicants for pharmacy technician positions at the center must have a Pharmacy Technician Certification Board (PTCB) certification. Applicants who meet program requirements but lack PTCB certification can enroll in free pharmacy technician training at the Community College of Rhode Island or the Providence Skills Center, CVS said. Those who complete the training and achieve PTCB certification will be considered for employment as a pharmacy technician at the customer care center, according to the company.
“We plan to grow our pharmacy customer care center further in 2010, which will create additional job opportunities,” Merlo added.