Walgreen Co. has introduced Web Pickup at stores throughout metropolitan Indianapolis, its second full market rollout of the service.

Walgreens, Web Pickup, Indianapolis, e-commerce, Sona Chawla, curbside delivery, Walgreens.com, in-store pickup

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Walgreens launches Web Pickup in Indianapolis

November 29th, 2011

DEERFIELD, Ill. – Walgreen Co. has introduced Web Pickup at stores throughout metropolitan Indianapolis, its second full market rollout of the service.

Walgreens said Tuesday that Web Pickup, which lets customers order online and pick up their items at a selected Walgreen store, in as little as an hour, is now available at 71 of the retailer's locations in the Indianapolis area.

Most nonprescription items found in stores are available online through the service, according to Walgreens. Curbside delivery, now offered at select stores, will be added to most Web Pickup locations in the coming months, the drug chain said.

Walgreens unveiled the Web Pickup service in June, making it available initially at about 300 stores in metro Chicago and then rolling it out to 480 later in the summer. The retailer said at the time that Web Pickup also was offered at 27 stores in San Jose, Calif.

"Our customers value choice, control and convenience, and Web Pickup brings all of these together to cater to on-the-go shoppers" Sona Chawla, president of e-commerce at Walgreens, said in a statement. "We've developed many innovative ways to engage our growing numbers of online shoppers and to make Walgreens.com a great shopping experience. By adding the convenience of in-store pickup and soon more curbside delivery locations, we're making shopping easier than ever before — especially heading into the holidays and winter months."

Stores offering curbside service also have designated parking spots for Web Pickup customers. A $20 minimum order is required for curbside delivery.

"To shop online anywhere, anytime and be able to pick up in as little as an hour is a great convenience, especially for busy moms, those with children in the car, our mobility-challenged customers who have trouble walking the aisles, and many others," Chawla added. "More and more customers enjoy the convenience and intuitiveness of our website as well as the wide product selection. With Web Pickup they get this, along with the ability to pick up their orders immediately without having to pay shipping charges."

Indianapolis is the site of a major "health and daily living" store pilot by Walgreens. Plans called for the chain to finish conversions of 75 stores in the Indianapolis area that will reflect its new, community-driven approach to drug store retailing and patient care.