Navarro Discount Pharmacy has been named a winner of the 2013 UnitedHealthcare Medication Adherence Targeted Intervention Program Challenge (TIP).


Navarro Discount Pharmacy, UnitedHealthcare, Medication Adherence Targeted Intervention Program Challenge, TIP, Miami-area drug chain, TIP Challenge, Medicare Advantage Part D, National Association of Chain Drug Stores Foundation, Juan Ortiz, Carla Wertman, medication adherence, medication therapy management














































































































































































































































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Navarro recognized for medication adherence efforts

January 7th, 2014

MIAMI – Navarro Discount Pharmacy has been named a winner of the 2013 UnitedHealthcare Medication Adherence Targeted Intervention Program Challenge (TIP).

Left to right: Kathleen Jaeger, president, NACDS Foundation; Laura Crandon, vice president, UnitedHealth Group Alliances; Juan Ortiz, CEO, Navarro Discount Pharmacy; Kirk Pumphrey, vice president, Medicare Part D products, UnitedHealthcare Medicare & Retirement; Steve Anderson, president and CEO, National Association of Chain Drug Stores.

The Miami-area drug chain said Tuesday that, in the small retail pharmacy chain and independent pharmacy category, it was recognized by UnitedHealth for its ability to address gaps in medication adherence among a subgroup of UnitedHealthcare Medicare Advantage Part D plan members.

"Lack of medication adherence has serious health implications and is the No. 1 reason why people become hospitalized. People taking medications, especially seniors, face many challenges such as consistent timing, interactions with food or other medicines taken. and not understanding the need to take their medicine as prescribed," explained Juan Ortiz, chief executive officer of Navarro, which has 33 drug stores. "The opportunities Navarro offers its customers make it easier to adhere to prescription regimens and keep track of medications, thus improving quality of life and health outcomes."

UnitedHealth's TIP Challenge recognizes pharmacies in its network that have been the most successful in helping its Medicare Advantage Part D plan members take their medications as prescribed. The health benefits provider donated $10,000 to the National Association of Chain Drug Stores Foundation on behalf of each of the 10 winning pharmacies: five in the large retail pharmacy chain category and five in the small retail pharmacy chain and independent pharmacy category, including Navarro.

"I'm proud of the work that our clinical team performed to help support our patients in their medication therapy," stated Carla Wertman, director of pharmacy operations at Navarro. "We are committed to improving the health and wellness of our patients and to the Navarro quality standard of patient service."

According to Navarro, UnitedHealth notified the participating pharmacies of the customers who could benefit from medication therapy management services based on their risk for medication nonadherence, such as customers with a pattern of not filling prescriptions or not picking up refills. Pharmacists then worked with those customers in one-on-one consultations to help address their individual barriers to medication adherence, such as cost of their medications, memory problems that cause patients to forget to take their medications, or the complexity of their medication regimen. When appropriate, pharmacists also informed their customers' doctors of opportunities to consider evidence-based therapy protocols that could benefit the customer.

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