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Publix rolls out refill synchronization program
January 7th, 2014
LAKELAND, Fla. – Publix Super Markets Inc. plans to expand its new Sync Your Refills program to all of its pharmacies.
The Southeastern food and drug retailer said Tuesday that it's rolling out the refill synchronization program chainwide by Jan. 24 in the wake of a successful pilot in its Atlanta division, the program will expand companywide to the remaining Publix Pharmacies by Fri., Jan. 24.
Overall, Publix has 925 in-store pharmacies in its 1,077 supermarkets in Florida, Georgia, South Carolina, Alabama and Tennessee.
Sync Your Refills is designed to help customers manage medications to be refilled on the same day of the month. Publix noted that through the program, its pharmacists are better-positioned to engage with patients and discuss patient care activities, such as immunizations, medication changes, medication therapy management (MTM) consultations and medication adherence.
No appointments are necessary to enroll in the Sync Your Refills program. A Publix pharmacist or pharmacy technician can assist customers with cycling all prescriptions to one pickup date.
Customers receive a call eight days before fulfillment of prescriptions each month to ensure that there haven't been changes. A reminder call or text is issued the day before pick-up. As an added service, a call or text is issued if prescriptions aren't picked up within 48 hours of the due date.