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Medicine Shoppe pharmacy reaps benefits from automation
February 11th, 2014
JOHNSON CITY, N.Y. – The Medicine Shoppe in Mount Vernon, Ill., reports improved efficiency in the pharmacy — and more opportunity to concentrate on patient care — since the recent implementation of an automation solution from Innovation.
The pharmacy automation provider said Tuesday that the Mount Vernon Medicine Shoppe deployed a two-tower RxSafe robotic storage and retrieval system to help optimize its pharmacy fulfillment and inventory management.
The drug store fills an average of 400 prescriptions a day, with peaks reaching 600 prescriptions a day. One pharmacy technician operates the RxSafe system and fills approximately 65% of the pharmacy's daily prescription volume.
"Our primary goals for making this automation investment were to increase our workflow and inventory management efficiency so we could free up staff to spend more time and attention on clinical services and other revenue-generating activities," pharmacist Eric Black, owner of the Mount Vernon Medicine Shoppe, said in a statement. "In just six weeks, we're seeing tangible results in staff productivity, and we've been able to focus more on compounding in our new compounding lab and on our customer care."
The two-tower RxSafe system stores 3,600 native prescription containers in about 24 square feet, according to Innovation. The system seamlessly integrates with the Medicine Shoppe's WinRx pharmacy management system from ComputerRx. The pharmacy also employs the VOW IVR system for refill processing.
"This was the easiest technology transition we've ever made. Our staff is getting more familiar with the system with each passing week," Black added. "RxSafe's customer service and training has helped us make great strides in just over a month and a half of going live."