Johnson & Johnson has made changes to its customer development organization in an effort to simplify it, streamline processes, speed execution and enable faster decision-making.


Johnson & Johnson, customer development organization, Roberto Marques, global customer leadership team, GCLT, J&J, Caitlin Pappas, Doug Cunningham, Olu Fajemirokun, shopper marketing, Lynne Owen














































































































































































































































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Johnson & Johnson realigns customer organization

October 11th, 2011

NEW BRUNSWICK, N.J. – Johnson & Johnson has made changes to its customer development organization in an effort to simplify it, streamline processes, speed execution and enable faster decision-making.

Roberto Marques, company group chairman for North America, has added the titles of global chief customer officer and chairman of the global customer leadership team (GCLT). He will also serve as the voice of the GCLT on J&J's group operating committee (GOC).

The GCLT will continue to be the core coordinating and governance body for global customer development activities.

In addition, the company's regional company group chairmen, with the support of the regional vice presidents of sales, are now responsible for leading J&J's engagement with global customers, based on where those customers have the majority of their business.

As a result, Caitlin Pappas, vice president of U.S. sales, now reports directly to Marques, while Doug Cunningham, general manager for Walmart business, reports directly to Pappas.

In other moves, Olu Fajemirokun, vice president/global shopper, adds direct responsibility for U.S. shopper marketing to ensure greater activation at the customer level. Fajemirokun reports to Pappas and continues to serve on the GCLT.

Meanwhile, Lynne Owen, vice president of global capabilities and U.S. sales operations, continues in her role, focusing on people development, simplifying operations and building capabilities.

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