COSTA MESA, Calif. — AmerisourceBergen Corp.’s Good Neighbor Pharmacy was No. 1 in pharmacy customer satisfaction among drug chains in the J.D. Power 2017 U.S. Pharmacy Study. However, both brick-and-mortar and mail-order pharmacies saw notable declines in some areas of patient satisfaction, according to J.D. Power’s annual survey, which polled 17,326 customers who filled or
COSTA MESA, Calif. — Pharmacies operating under the Health Mart, Sam’s Club and Publix Supermarkets Inc. banners are among the leaders in patient satisfaction, according to the J.D. Power U.S. Pharmacy Study. The analysis notes that high customer satisfaction with both mail order and brick-and-mortar pharmacies is reflective of an increased focus on customers and
COSTA MESA, Calif. — Health Mart came in first among chain drug retailers in a pharmacy customer satisfaction survey by market research firm J.D. Power. Still, chain drug stores as a group trailed supermarket pharmacies and mail order pharmacies in terms of patient satisfaction, according to the J.D. Power 2016 U.S. Pharmacy Study, released on
VALLEY FORGE, Pa. — Good Neighbor Pharmacy continues to earn recognition for its high level of service. For the third straight year, the independent pharmacy network — operated by drug distributor AmerisourceBergen Corp. — had the top rating among chain drug stores in the J.D. Power 2015 U.S. Pharmacy Study, which measures pharmacy customer satisfaction.
WESTLAKE VILLAGE, Calif. — Consumers continue to give high marks to service and staff at retail pharmacies, according to the J.D. Power 2015 U.S. Pharmacy Study. J.D. Power said Monday that customer satisfaction with pharmacies has remained at a high level amid the myriad changes in the nation’s health care sector. On a scale of
