Video Forum: Jeff Owen, Dollar General

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Chain meets consumers’ essential needs.

Jeff Owen, chief operating officer of Dollar General, tells this week’s Video Forum about the company’s success in adjusting to the changing needs of customers during the COVID pandemic. He also addresses the factors behind big gains in Dollar General’s nonconsumables business, what it takes to ensure consistent store-level execution across a chain with more than 17,000 locations, the company’s new pOpshelf! format, and more.





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