When customers are finishing their delivery order with an Albertsons Cos. store, they can now opt-in to notifications powered by Glympse via text or email that provide key updates throughout the fulfillment process. Once their order is en route, they will receive a link to a live map of their delivery truck and exact time of delivery.
“We want to make our eCommerce experience as simple and transparent as possible,” said Narayan Iyengar, senior vice president digital and ecommerce at Albertsons Cos. “Our partnership with Glympse makes it even easier for customers to get their groceries however and whenever they want.”
The service is available now on delivery orders at Albertsons, Safeway, Jewel-Osco, Vons, Randalls, Tom Thumb, and Pavilions. Glympse is not available on orders fulfilled by Instacart. Today, Albertsons Cos. offers grocery delivery in eleven of the top fifteen Metropolitan Statistical Area (MSA) in the United States, operating more than 1,000 home delivery trucks from about 2,000 stores.
Beginning this spring, Albertsons Cos. will pilot Glympse technology in select Drive Up & Go markets as well. The opt-in service will notify customers when their order is ready and let them share their location, so the store can bring their groceries to their car exactly when they arrive.
“Albertsons Cos. understands that convenience is a requirement for providing the highest level of customer service for their delivery and Drive Up & Go programs,” said Chris Ruff, chief executive officer, and president of Glympse. “We are excited to be working with Albertsons Cos. to help them expand their leadership in food and drug retail through our real-time location and customer engagement platform.”
Drive Up & Go is available at more than 250 Albertsons Cos. locations with plans for expansion of the service in 2019.
More information about Glympse’s platform and location sharing solutions is available at their website.