As a former CVS executive, I took great pleasure in reading about Katie Pouliot, pharmacy manager of CVS Store 212 in Cranston, R.I. Pouliot received the 2022 Paragon Award from CVS Health. The annual Paragon Awards recognize the best of the best among CVS Health’s colleagues and are among the highest honors awarded by the
As I look forward to the Total Store Expo in Boston, it is important to remember that this is the first show in three years. A lot has happened over these last several years. There has been such a turnover of employees in all companies, and many companies have had to adjust to a new
As I evaluate the Annual Meeting of late April, I must first compliment the National Association of Chain Drug Stores for an outstanding job of organizing a successful conference. It was an exceptional meeting that came together with participation from both new and current members. It’s extremely difficult to plan a meeting of this scale,
I’ve always been impressed with the words “What’s next?” and in today’s times, those two words have more meaning than ever before. As we prepare to attend the National Association of Chain Drug Stores Annual Meeting in Palm Beach, Fla., I would like to give my perspective on the value of the meeting. I have
As I look back on the past 61 years of my career, it is interesting to see how the changes have taken place. Part of the changes without question have been necessary, while other changes may have been experimental. Some of these trials, to a great degree, were done by creating test stores in various
As the marketplace begins to open up and people begin to try to rebuild their lives and begin to shop in the stores again, it is critical for the pharmacy industry to recognize the role it has played and will continue to play in health care and wellness. This was emphasized to some degree in
In order to get a clear view of the health care issues in the United States, I felt it would be of value to look at my hometown of Cleveland, Ohio. Cleveland is certainly not a huge market, but the history of pharmacy and health care go back more than 60 or 70 years. When
The opportunity at retail at this moment, with consumers setting up appointments and coming in to get their vaccines at store level, is a great opportunity for the retailers to expose their services to the consumers. It is also a way to bring in new customers to a store that they have never shopped at
