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Post-COVID customer service: Where AI can help

Post-COVID customer service: Where AI can help

While customers’ patience and expectations have changed with the pandemic, in many instances, they’ve reverted back to pre-COVID levels. Now with cities reopening, vaccination rates reaching 60% or higher in adult populations, and post-pandemic inflation hitting us, customers are out shopping, paying more and expecting more for their money. For retailers trying to meet their

Digital transformation opens up new opportunities

Digital transformation opens up new opportunities

A consistent theme across industries is that the lockdown accelerated digital transformation, opening up numerous short-term and strategic benefit drivers. But when economic uncertainty makes it necessary to minimize investment, the challenge is knowing which bets to make and which levers to pull now. For chain drug stores, we see this “Sprint with Digital” manifesting