In the second of two installments, Nicholas Hall, chairman and CEO of the Nicholas Hall Group of Companies, tells this week’s Video Forum about the coming reconfiguration of the self-care sector. He also addresses some of the challenges stemming from the large assortments carried by chains in the U.S.; prospects for over-the-counter health care devices
Nicholas Hall, chairman and CEO of the Nicholas Hall Group of Companies, tells this week’s Video Forum about how the self-care category performed during the COVID pandemic and assesses its prospects now that a new normal is beginning to emerge. In the first installment of a two-part interview, Hall also discusses Americans’ embrace of
In the second installment of a two-part interview, Musab Balbale talks about the strength of the team at CVS Health that is deploying digital tools to enhance the customer journey. He also discusses the company’s ExtraCare loyalty program and the drive to personalize product and service offerings; how CVS’ current store rationalization initiative will impact
A recent study by McKinsey & Co. examines the imperative for technological transformation in retailing. Citing a range of factors that are currently reshaping the industry, the report asserts that a strong foundation in digital technology is essential for driving growth and facilitating the emergence of new business models. Michelle Peluso, who joined CVS Health
Musab Balbale, senior vice president and chief merchant at CVS Health, tells this week’s Video Forum about efforts to build on the momentum the retailer developed during the COVID pandemic and further strengthen customer relationships. He also discusses how the company’s identity as a health care provider impacts the front-end business, the advantages of maintaining
Natalie Knight, chief financial officer of Ahold Delhaize, tells this week’s Video Forum what lies behind the supermarket operator’s solid first quarter results and continued market share gains. In addition, she discusses the progress Ahold Delhaize has made in implementing its long-term strategic plan, despite ongoing turmoil in the marketplace; challenges for consumers and
Rodney McMullen’s presence at the NACDS Annual Meeting late last month helped energize an event already noteworthy for the high level of intensity evident among attendees eager to get back to doing business in person. The chairman and chief executive officer of Kroger, the nation’s leading operator of traditional supermarkets and a burgeoning power in
Karlyn Mattson, chief merchandising officer at GNC, tells this week’s Video Forum about the specialty retailer’s commitment to keeping pace with the changing needs of health and wellness consumers. She talks about how her varied retail experience informs her approach to the nutritional supplements category, the company’s dedication to science-based innovation, and the need to
Brian Nightengale, the incoming chairman of the National Association of Chain Drug Stores and head of AmerisourceBergen’s Good Neighbor Pharmacy network, tells this week’s Video Forum about how he views NACDS’ role in the industry and outlines his priorities for the association. Securing relief from burdensome DIR fees, expanding the scope of pharmacy practice
In the last issue of Chain Drug Review, this space was devoted to an assessment of brick-and-mortar drug stores’ future in the wake of market dynamics forever changed by the COVID pandemic, the pressing need to revamp health care delivery in America, and shoppers’ enthusiastic embrace of digital technology. Chain drug retailers were praised for
PHILADELPHIA — At the time of Heyward Donigan’s appointment as chief executive officer, Rite Aid was beset by uncertainties. In the wake of two failed merger attempts — first with Walgreens Boots Alliance, then Albertsons Cos. — and the subsequent sale of 1,942 drug stores to WBA, the company was saddled with a heavy debt
Despite the precipitous decline in new COVID cases in the U.S. and the return to a degree of normalcy in everyday life, chain drug store operators and other mass market retailers continue to face uncertainty. Disruptions in the supply chain and labor markets persist, inflation has reached a level not seen for 40 years, and
This week’s Video Forum features the second installment of a two-part interview with George Rafferty and Claire Biermaas, president and vice president of corporate partnerships, respectively, at AmerisourceBergen. Among the subjects they discuss are the importance of communication and diversity of thought in finding the best solutions for customers, the enhancement of the technology
George Rafferty and Claire Biermaas, president and vice president of corporate partnerships, respectively, at AmerisourceBergen, tell Video Forum about the “radical curiosity” that the pharmaceutical wholesaler brings to the task of supporting its largest accounts. In the first of a two-part interview, Rafferty and Biermaas address the genesis of the corporate partnerships program, their approach
