Wendy future of retail top

Ensuring that integrated care isn’t lost in the shuffle

Ensuring that integrated care isn’t lost in the shuffle

As health care players race to deliver on the promise of integrated care, they’re assembling capabilities through M&A and changing the way the ecosystem works. While community pharmacies continue to publicly demonstrate commitment to evolving their offerings, they will need to demonstrate their value in different ways as influencers in the health ecosystem evolve. For

Pharmacies need employee-centric cultures to thrive

Pharmacies need employee-centric cultures to thrive

Today’s workers value different things. They want flexibility, demand a work culture that recognizes their worth, and are willing to change jobs to find what they want now. This shift has been particularly challenging in retail pharmacy as many workers are less tolerant of the often hectic and demanding environment. As a result, an increased

The prescription for success needs to be updated

The prescription for success needs to be updated

We are more than two years into COVID, and the health care industry still has an “edge of your seat” feel — even as the crisis wanes, there’s an uncertainty about what will happen next. This rings especially true for retail pharmacies, which experienced pandemic highs and lows. American consumers applauded as pharmacies elevated the

Pharmacies can be at the front of a new care model

Pharmacies can be at the front of a new care model

There is a gap in our nation’s health care system. Pharmacies need to act now if they want to prove they are the right ones to fill it. One of the long-standing gaps in the American health care system is a lack of accessible, efficient and cost-effective services for individuals in need of a routine

Rx can be a trailblazer for the post-pandemic world

Rx can be a trailblazer for the post-pandemic world

The COVID-19 crisis will eventually move past its peak and everyday life will phase into a new normal. When it does, it’s unlikely that customers or businesses will go back to their pre-pandemic ways. As “essential” businesses, retail pharmacies were some of the first to experience and respond to new changes in customer behaviors and

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