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Bartell ensures visually impaired patients know their Rx

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SEATTLE — Bartell Drugs is making sure that visually impaired customers are able to understand their prescription information.

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ScripTalk prescription reading system

The Seattle-area drug chain said Monday that has started offering three solutions for people with visual impairment who can’t read the print on their prescription drug container labels. Based on their need, these patients can now receive ScripTalk audible labels, ScripView large-print labels or Braille labels.

“It’s extremely important that patients know and understand the instructions for their medications. This can be challenging for our patients with visual impairments,” according to Billy Chow, vice president of pharmacy operations and clinical services at Bartell Drugs. “Having this system guarantees those individuals full and unhindered access to accurate information in a format that is tailored for their needs.”

An audible prescription reading system, ScripTalk features a label embedded with a microchip containing all the printed prescription label data. The patient places the container onto a handheld reader and presses a button to listen to the prescription information, including patient name, drug name and medication instructions, as well as pharmacy contact information, contraindications and more. Deaf/blind users can request ScripTalk User software to export text to their Braille browser display.  En-Vision America Inc. provides the ScripTalk reader free.

ScripView is a large-print, booklet-style label attached to the prescription container that enables patients with low vision to read prescription information more easily. The label contains all the same information as the pharmacy’s regular label but in large print. Pharmacist can edit the font size based on the need of the patient.

Meanwhile, Braille label tape can be added to a prescription with basic medication information, the pharmacy chain said.

Bartell Drugs noted that accessible prescription labels not only help low-vision patients manage their medications safely and independently, but they also allow these patients to communicate better with their pharmacist about their prescription needs. The accessible label service is free. Bartell recommends that visually impaired patients consult with a Bartell pharmacist about which option — ScripTalk, ScripView or Braille labels — would work best for them.

Overall, Bartell Drugs operates 65 drug stores in Washington’s King, Snohomish and Pierce counties.


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