Not often does change disrupt the orderly nature of things in chain drug retailing to the degree that the recent personnel shifts at Walgreens have altered both the personnel roster at that drug chain and the priorities of the many constituencies with which the retailer interacts. Earlier this month Walgreens confirmed a series of high-level
Recent events illustrate the high stakes involved in getting health care right. At the center of the 16-day federal government shutdown and threat of national default, which were only ended by a last-minute deal reached shortly before the Treasury Department’s authorization to borrow money was set to expire, were demands by House Republicans that the
Many retailers today are immersed in building multichannel capabilities. The multichannel wave has led to many good initiatives, making it easier for customers to interact with retailers across distinct channels, including fast-growing mobile channels. For example, A.T. Kearney’s Future Role of Stores research indicates that although 92% of retail sales still occur via traditional channels,
