Wednesday, October 7, 2020, will be remembered or fondly recalled by mass retailing aficionados as the day a microcosm of the mass retailing community assembled, virtually, to discuss the past, debate the present and predict the industry’s future. As background, the event was conceived, assembled and choreographed by Scott Emerson, founder and CEO of the
NEW YORK — Ever since it was signed into the law by President Obama on March 23, 2010, the Affordable Care Act has been under constant attack by Republicans seeking to undermine the former president’s signature legislation. Despite surviving numerous attempts by congressional Republicans to repeal it and its constitutionality being upheld by a majority-conservative
U.S. retailers lost a combined $61.7 billion to the various components of total retail loss (shrink) in 2019, an $11 billion increase from the previous year that reflected 1.62% of all sales. In this article we will focus on internal theft — a large component of the overall 42 categories of total retail loss. The
The Trump administration’s fitful response to COVID-19 has failed to meet the moment, one in which a pandemic the likes of which has not been seen in a century threatens the well-being and livelihood of millions of Americans. As this issue of Chain Drug Review was about to go to press, more than 6.9 million
Amid the coronavirus pandemic that never seems to end, several stories have captured the attention of those who follow the chain drug community. As of this writing, none is as compelling as the drama at Walgreens, where an ongoing shuffle at the very top levels of management has raised issues and questions for which there
NEW YORK — According to a new report from Incisiv — “The New Store Shopper in High-Touch Retail” — commissioned by Manhattan Associates, digital is now the front door to the store. COVID-19, the report concludes, has brought radical change to the retail industry, not least a reprioritization of the store experience for pandemic-era shoppers.
The outbreak of COVID-19 at the start of the year and subsequent efforts to control the virus created much uncertainty in the beauty care business, but did little to disturb the preeminence of L’Oréal. Under the direction of president Nathalie Gerschtein, the L’Oréal USA Consumer Products division adapted quickly to changing dynamics in the marketplace,
Today’s retail pharmacies face increasing pressure from all fronts. Governments are aiming to reduce health care costs, and public sentiment is pushing the industry toward a value-based model. The use of high-cost specialty drugs is increasing dispensing complexity and shifting channel volume — at a time when disruptors like Amazon are poised to impact pricing.
TORONTO — Jeff Leger, president of Shoppers Drug Mart, Canada’s largest drug chain, discussed recent developments at the company including the launch of Shoppers’ first freestanding health clinic, the retailer’s innovative home health care and beauty clinic formats with Chain Drug Review editor-in-chief, Jeffrey Woldt, in a video forum hosted by CDR and sister publication
NEW YORK — The effort to develop a safe and effective vaccine for COVID-19 has been an all-hands-on-deck approach ever since the virus began wreaking havoc across the globe earlier this year. But it seems now, with the presidential election less than two months away — and with President Trump promising a vaccine “very soon”
WASHINGTON — The Department of Health and Human Services (HHS) this month authorized pharmacists to order and administer COVID-19 vaccination, a move welcomed by pharmacy advocates. “This is an extremely important decision by the administration,” said National Association of Chain Drug Stores president and chief executive officer Steve Anderson. “When safe and effective COVID-19 vaccinations
As the least-revered year 2020 winds down, several questions emerge regarding the future of chain drug retailing in America. It’s not that the industry is shaky or uncertain going forward; rather it’s that America’s chain drug industry has changed — perhaps permanently. A scenario that was unimaginable a year ago now presents itself as a
In a recent video marking the first anniversary of the Business Roundtable’s adoption of a revised statement of purpose for a corporation, Walmart CEO Doug McMillon spoke about how the new definition — which was expanded from a tight focus on shareholders to one that also includes customers, employees, suppliers and communities — reflects the
CDR SPECIAL REPORT — Since the beginning of the COVID-19 pandemic, the momentum behind the sustainability movement has slowed somewhat, with the attention of government officials, activists and average citizens dominated by the immediate crisis and the concurrent drive for racial justice. The climate emergency has not, however, abated, a reality brought home to Americans