WOONSOCKET, R.I. — CVS Caremark has received health call center, pharmacy benefit management and drug therapy management accreditations from health standards body URAC.
CVS Health said Wednesday that the URAC Health Call Center Accreditation is for its Pharmacy Advisor counseling program, whose call center offers personalized care to members with chronic conditions through targeted live outbound calls and inbound call access. Members can talk with a clinical pharmacist about topics that include the rationale behind prescribing a certain medication and potential issues that may affect adherence, such as side effects.
The PBM arm of CVS Health, CVS Caremark works with employers, health insurance companies, government and other health benefit program sponsors to design and administer prescription coverage plans. That includes formulary management, discounted drug purchase arrangements and clinical services, and drug therapy management.
“We are proud to earn accreditations from URAC in these three categories, which emphasize our commitment to providing high quality pharmacy benefit management support including coordinated patient care and outstanding customer service to our millions of members,” CVS Caremark president Jonathan Roberts said in a statement. “These services are especially important for our members with complex, chronic conditions who may struggle with their medication regimens and disease management.”
URAC’s Health Call Center Accreditation ensures that registered pharmacists or other validly licensed staff perform the clinical aspects of health education services in a timely, confidential manner that includes medically appropriate care and treatment advice. The Pharmacy Benefit Management Accreditation sets standards for pharmacy distribution channels, customer service and drug use management. URAC’s Drug Therapy Management Accreditation assesses a range of professional activities, including formulating medication treatment plans, monitoring efficacy and safety of medication therapy, and enhancing medication adherence through patient education.
“URAC accreditation shows that CVS Health is a pharmacy benefit management organization able to adhere to standards that cover important aspects of care such as claims processing, developing proper drug formulary and consumer access,” stated Kylanne Green, president and chief executive officer of Washington-based URAC. “Quality policies and procedures are paramount as the price and complexity of medications rise. CVS Health chose to demonstrate their performance through URAC’s independent accreditation of their services.”