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CVS Specialty accredited by URAC

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WOONSOCKET, R.I. — CVS Specialty, the specialty pharmacy arm of CVS Health, has been awarded Specialty Pharmacy accreditation from health care standards accrediting body URAC.

CVS PBM service_patientCVS said Tuesday that the URAC specialty pharmacy accreditation program assesses organizational standards, including pharmacy care; customer service, communication and disclosure standards; specialty drug and patient management; and pharmacy operations.

“Receiving accreditation from URAC demonstrates our commitment to providing high-quality care to patients served by CVS Specialty,” Alan Lotvin, executive vice president at CVS Health and president of CVS Specialty, said in a statement.

“At CVS Specialty, we are focused on providing quality care that supports the whole patient throughout their treatment journey,” Lotvin explained. “We not only make it easier and more convenient for patients to get started on a specialty therapy, but our expert clinicians also provide clinical support and insurance guidance. As a result, patients are more likely to take their specialty medicine as prescribed and also report high satisfaction with the service they receive.”

CVS noted that being awarded accreditation for its commitment to quality services is key in the area of specialty pharmacy. The company said specialty pharmacies generally serve patients with complex conditions, including rheumatoid arthritis and multiple sclerosis, who take medications that sometimes require special handling. Specialty pharmacies often also provide care coordination, disease education and 24/7 access to patient support.

“We applaud CVS Health on achieving URAC Specialty Pharmacy Accreditation,” stated Kylanne Green, president and chief executive officer of Washington, D.C.-based URAC. “In today’s health care market, URAC accreditation provides a mark of distinction for organizations to demonstrate their commitment to quality health care.”


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