CVS plans to open concept stores next year

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Larry Merlo

WOONSOCKET, R.I. — During yesterday’s earnings call, chief executive officer Larry Merlo reported that after the Aetna deal is finalized, CVS plans to open its first concept stores early next year.  During the call Merlo outlined areas where the company will focus on to reduce medical costs for the combined company once the deal closes.

Merlo outlined a number of examples which included:

  • Managing five common chronic conditions — diabetes, cardiovascular disease, hypertension, asthma and behavioral health.
  • Optimizing and extending primary care, including to expand the scope of services available at CVS’ MinuteClinics to help identify and manage chronic diseases.
  • Reducing avoidable hospital readmissions by combining Aetna’s clinical programs with CVS’ stores to guide patients when they’re discharged.
  • Managing complex chronic diseases, such as kidney disease.

Merlo noted that CVS will pilot these programs at the concept stores to learn which programs are most effective and able to be scaled across CVS’ locations. The company currently operates about 10,000 stores and 1,100 MinuteClinics.

“We’re making the consumer experience, which will be an increasingly important competitive differentiator, and we are hard at work creating a plan to differentiate CVS Health in these patient journeys with the goal of making them simpler and more personalized while making care more accessible,” Merlo said.



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