Dedicated provides personalized services and value-based care to Medicare-eligible people with a focus on seniors age 65 or older. Its primary care doctors welcome scheduled and walk-in appointments. They also share their mobile phone numbers with patients for when health needs arise. Dedicated promotes smooth transitions of care through coordination with OhioHealth.
Dedicated centers are operated by ChenMed. Several months ago, ChenMed opened three Dedicated centers in underserved areas of Columbus. ChenMed expects thousands of people to soon benefit from care at the north (2260 Morse Road), east (Whitehall; 5156 East Main Street) and west (Hilltop; 50 North Wilson Road) Dedicated locations.
Aetna’s work with providers like ChenMed aligns with its aim to support seniors in underserved, diverse and low-income areas. Besides the three Ohio clinics, Aetna contracts with ChenMed centers in Florida and Pennsylvania.
“ChenMed gives our Medicare Advantage members access to quality, value-based care across the country,” said Charles Brown, Aetna’s chief medicare officer of Ohio and Kentucky markets. “The three Ohio clinics help us serve Aetna Medicare Advantage plan members through personalized and coordinated care.”
The Dedicated centers provide the access to care patients expect. This includes timely appointments, longer office visits and on-site specialists. They also provide X-rays, echocardiograms, ultrasounds and medication dispensing. Transportation is also available to patients when they need it.
The Dedicated concept is simple and particularly beneficial to seniors age 65 or older, many of whom live with chronic health issues. “The more our doctors see their patients, the better they know them,” notes Dr. Paul Hicks, MSHCM, associate chief medical officer for the Dedicated centers in Columbus. “And, like all ChenMed doctors, we earn trust every day by helping people stay healthy with preventive care that’s highly personalized.”
ChenMed plans to help improve the health of people at nearly 80 medical centers in 10 states, by the end of August 2020. ChenMed medical records show primary care doctors in their clinics average 10 times more face time with patients than a typical doctor does. Instead of the national average of 21.7 minutes of direct time with patients yearly1, ChenMed doctors average more than 210 minutes annually.