ARLINGTON, Va. — FMI – The Food Industry Association, has released the 2021 Retailer Contributions to Health and Well-being report, finding that grocery stores have made significant investments to expand their role as community destinations for health and well-being. Eighty-four percent of respondents said their company has an established health and well-being strategy, and this same share of retailers report their company offers health and well-being activities for both employees and customers — an impressive increase from 49% in 2019.
“We’re seeing a dramatic increase in efforts by food retailers to expand health and well-being programs and activities,” said Krystal Register, director of health and well-being at FMI. “Eighty-five percent of food retail executives who responded to the survey view these initiatives as key selling points for their store’s brand to compete for customer loyalty and 69% believe they are a significant business growth opportunity for the entire industry in the years ahead.”
Health and Well-being Program Expansion
The COVID-19 pandemic highlighted the all-
Multi-Channel Shopper
The report finds food retailers are using a range of outreach tools to deliver critical information to consumers and employees on health and well-being initiatives. They are amplifying traditional
Collaboration-Driven Progress
Pharmacists, dietitians and other retail health care
The survey represented 27 food retail companies and over 26,000 stores ranging from small to large operators.
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