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Giant Food rolls out new pickup service

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LANDOVER, Md. — Giant Food has launched Giant Pickup, a new service allowing shoppers who order online to retrieve their groceries at a Giant Food store without having to leave their vehicles. The service was introduced July 1 and is expected to be available at 100 stores in Washington, D.C., Maryland, Virginia and Delaware by year’s end.

“Whether on the way home from work, heading to a summer BBQ or just getting the weekly grocery shopping done all that much faster, this really is all about giving our shoppers tools to let them shop however they prefer,” Gordon Reid, president of Giant Food, said in a statement. “We’re proud to offer this service to help customers save time so they can get back to what matters most.”

Shoppers who use the service can opt to pick up their groceries four hours or more after ordering them, or select a window for next-day pickup, Giant Food said.

The company is promoting Giant Pickup by offering the service free of charge on a shopper’s first order. After that, there’s a service fee of $2.95 for same-day pickup of orders of $30 or more. Shoppers can place orders from the giantfood.com website and choose a specific pickup time window. Participating stores have designated Giant Pickup lanes where customers park while waiting for their merchandise to be delivered.

Thousands of items are available through Giant Pickup at everyday store prices, including favorite local brands and organic selections, the company said. Giant Pickup accepts digital coupons that can be loaded and redeemed online. Giant Pickup has the same quality and freshness guarantee as stores — if an item falls short in any way, Giant Food promises to replace it and refund the customer’s money.


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