JOHNSON CITY, N.Y. — Innovation has named Alecia Lashier executive vice president of technology, with a primary focus on continued growth and investments in support of the PharmASSIST platform. The company also appointed Phil Samples executive vice president and general manager, with a focus on operations and continued growth of the business.
Brian Williams will take on the newly created role of senior vice president of customer success, with a focus on the Innovation client experience — working with clients from implementation through site acceptance, and then throughout the customer relationship to ensure the Innovation experience meets and exceeds the needs of every customer.
“Innovation continues to work with our customers to transform pharmacy by freeing up pharmacists’ time to provide additional health care services, while also working to ensure our collective focus remains on the needs of the patient,” said CEO Marvin Richardson. “Alecia and Phil are longstanding members of the Innovation team. They will ensure that Innovation stays true to our values, while working in partnership with Brian Williams to reimagine the customer experience and capitalize on continued and emerging growth opportunities.”
Lashier’s new role is a function of more than 20 years of experience and excellence at Innovation. Having started with the company as a college intern, she rose to lead Innovation’s Solutions Engineering division, which is responsible for the technical execution and engineering of PharmASSIST.Samples joined Innovation in 2012, overseeing business relations with U.S. government and professional services customers. His new role will be to further improve and scale operations across Innovation.
Williams joined Innovation in January from McKesson Life Sciences and will lead the company’s recommitment to transforming the customer experience.