The pharmacy is inside Publix’s new store at the Arcadia Crossings Shopping Center in Arcadia, Fla., located outside Port Charlotte about midway between Bradenton-Sarasota and Lake Okeechobee.
Overall, employee-owned Publix operates 1,147 supermarkets in Florida (which has 773 of the stores), Georgia, Alabama, South Carolina, Tennessee and North Carolina.
The Lakeland, Fla.-based food and drug retailer typically gets high marks in pharmacy customer satisfaction.
Most recently, in the J.D. Power 2016 U.S. Pharmacy Study, Publix Pharmacy was the top finisher among all brick-and-mortar retail pharmacies — eclipsing chain drug stores and mass merchants — in customer satisfaction, with a rating of 912 out of a 1,000-point scale. J.D. Power said Publix pharmacies performed particularly well in the store, non-pharmacist staff, pharmacist and prescription ordering/pick-up process satisfaction factors.
Publix’s strong customer satisfaction with its pharmacies reflect the plaudits that it receives from consumers for grocery. For example, in May, Publix and Wegmans Food Markets Inc. shared the top spot as America’s favorite grocery retailer, according to a Market Force Information study of more than 12,700 shoppers.