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Lightspeed launches new omnichannel retail platform

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MONTRÉAL Lightspeed announced Thursday the launch of Lightspeed Retail, a groundbreaking new retail commerce platform that unites advanced POS, payments, and ecommerce solutions into one cohesive and powerful solution.

Leveraging the power of headless commerce, powerful integrations, and a completely reimagined interface, Lightspeed Retail is the ultimate solution to help business owners elevate their strategy while managing the complex challenges of the evolving retail landscape.

“The core of Lightspeed’s vision for retailers is a seamless commerce platform that tackles the key challenges modern merchants face not only today but also five years from today,” said Lightspeed CEO, JP Chauvet. “The new Lightspeed Retail is the culmination of strategically combining Lightspeed’s leading technology and talented teams with those of our acquisitions, creating the ultimate product for the modern retailer. Not only are we bringing to market the best of ecommerce, payments, and POS so busy merchants can do it all from one platform, but this launch lays the groundwork for everything that is coming next, from fully-integrated supplier solutions to even more powerful consumer and buying data for our merchants.”

With Lightspeed Retail, merchants around the world can self-serve modern retail commerce tools, with a custom solution that fits their unique business needs. The new Lightspeed Retail is available on all platforms, web, iOS, and Android, meeting the needs of more customers with more flexibility for hardware configuration.

The new Lightspeed Retail is now available in North America, Australia, New Zealand, Singapore, Hong Kong, the UK, and South Africa, unleashing the power of headless commerce to meet consumers where they prefer to shop with integrated cross-channel selling and complex multi-store inventory management. This omnichannel solution comes to market at the right moment: new data from a Lightspeed and Checkmarket survey of over 7,200 global merchants and consumers shows that omnichannel retailers are growing revenue faster than any other sector.

“We’ve truly built a product for every retailer, whether they’re starting out, scaling, or expanding globally, with tightly-integrated technology all in one tool,” said Lightspeed Retail GM, Ana Wight. “The value of this fully integrated solution will only expand as we continue to bring industry-leading innovation to our customers, suppliers and their consumers.”

Whether starting out or looking to scale, retailers can achieve ambitious goals with Lightspeed Retail’s user-friendly suite of connected solutions, backed by best-in-class support from in-house industry experts.

Key Lightspeed Retail Features:

  • It’s never been easier to run a business online or in person. Transform any website (WordPress, Squarespace, Wix, etc.) into an ecommerce engine. The new Lightspeed Retail is incredibly intuitive and easy to use. Brick-and-mortar stores can move online in just a few hours with seamless self-serve tools.
  • Reach customers where they are, in-store and online. Sell and advertise products where customers spend their time, directly on key social platforms like Facebook, Instagram, and TikTok where Lightspeed has core partnerships, as well as other leading marketplaces like Google, Amazon, and eBay. Flexibility to sell whatever you want, wherever you want with direct, time-saving integration from a single viewpoint for orders and inventory.
  • Unmatched sophisticated retail technology. Flexible, simple, workflows allow retailers to customize their POS and back office to their specific needs. Product serialization, as well as external partner and supplier integrations provide cutting-edge tools to merchants scaling their business. Retailers can track performance at their fingertips with the new Lightspeed Retail app and use any smart mobile device to manage inventory.
  • Manage a retail business and back-office seamlessly with integrated payments, inventory, and advanced reporting. One login, one provider for ecommerce, POS, and payments. Easily customize reports to fit a retailer’s personal business needs.  Seamlessly manage inventory across online and physical stores to ensure you have everything shoppers need.
  • Scale with a single solution. Turn an ecom shop into an empire or take a brick-and-mortar business online. Lightspeed Retail has all the tools you need with a flexible and modern comprehensive platform for online and in-person operations.

Lightspeed also released the State of Retail 2022 report, which shares data collected this year from over 7,200 global retail owners, managers, operators, and customers to see how they’re responding and reacting to a shifting retail landscape.

  • Omnichannel merchants are outpacing their peers.

o   An average of 48% of global omnichannel merchants reported that revenue was higher or significantly higher year-over-year, compared to just brick and mortar retail merchants (37%) and just ecommerce merchants (31%).

  • 73% of retailers said technology adoption has had a positive impact on their business over the last two years.

o   In 2022, 66% of global merchants reported they will invest to improve their inventory and supply processes to enable ecommerce growth, and 64% will specifically invest in more technology for ecommerce growth.


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