RESTON, Va. — Mirixa Corp. has expanded staff its Medication Counseling Centers (MCCs) to meet rising demand for its pharmacist-delivered, medication-related technology and services.
Mirixa said it has hired two seasoned call center professionals Forrest Ferrari and Sysylia Mena and boosted its MCC personnel by more than 60% over the past six months. Ferrari and Mena will help Mirixa elevate its telephonically delivered medication therapy solutions, the company said.
Based in Reston, Va., Forrest Ferrari, Ph.D., serves as vice president of medication counseling services and oversees daily operations of Mirixa’s MCCs. In the role, he assumes management of Mirixa’s specially trained team, which provides medication counseling services to patients for many of the nation’s largest health plans and pharmacy benefit managers.
Before joining Mirixa, Ferrari was vice president of customer experience at Sentry Data Systems in Deerfield Beach, Fla., and prior to that held a similar role at MDLIVE in Sunrise, Fla. His other experience includes more than 10 years of management duties at other health care delivery call centers.
“Forrest’s knowledge of call center operations will be beneficial as we continue to expand and enhance this part of our business. His experience, working in conjunction with Prince Adarkwah, our senior pharmacy manager, will allow Mirixa to continue to meet our clients’ expanding need for medication counseling services, while elevating the level of service we provide to patients,” Mirixa chief executive officer Frank Harvey stated.
Mena, based in Holmdel, N.J., comes to Mirixa as manager of account planning and CMR completion rates. She is responsible for account planning, with a focus on meeting client performance goals, while working closely with Ferrari and Mirixa’s remote call centers. Prior to joining Mirixa, she was manager of MTM programs at Aureus Health Services.
Ferrari and Mena will report to Lisa Giglio, vice president of client services for Mirixa.
“Sysylia’s clinical expertise, combined with years of experience driving performance within a call center environment, makes her a perfect fit for our growing team,” commented Giglio. “She is extremely knowledgeable about the MirixaProSM platform and industry best practices. This allows her to make an immediate contribution as we increase our strength in medication management services.”