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Navarro recognized for medication adherence efforts

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MIAMI — Navarro Discount Pharmacy was named a winner of the 2013 UnitedHealthcare Medication Adherence Targeted Intervention Program Challenge benefiting the National Association of Chain Drug Stores Foundation.

Navarro was recognized in the small retail pharmacy chain and independent community pharmacy category for its ability to address gaps in medication adherence among a group of United Healthcare Medicare Advantage-Part D plan members.

“Lack of medication adherence has serious health implications and is the No. 1 reason why people become hospitalized,” says Navarro chief executive officer Juan Ortiz. “People taking medications, especially seniors, face many challenges, such as inconsistent timing, interactions with food or other medicines taken, and not understanding the need to take their medicine as prescribed. The opportunities Navarro offers its customers make it easier to adhere to prescription regimens and keep track of medications, thus improving quality of life and health ­outcomes.”

The challenge was created by UnitedHealthcare to recognize pharmacies in its network that have been the most successful in helping Medicare Advantage-Part D plan members take their prescriptions appropriately.

UnitedHealthcare donated $10,000 to the NACDS Foundation on behalf of each of the 10 winning pharmacies — five in the large retail pharmacy chain category and five in the small retail pharmacy chain and independent community pharmacy category, including Navarro.

“I’m proud of the work that our clinical team performed to help support our patients in their medication therapy,” comments Carla Wertman, director of pharmacy operations for ­Navarro. “We are committed to improving the health and wellness of our patients and to the Navarro quality standard of patient service.”

UnitedHealthcare advised participating pharmacies of the customers who could benefit from medication therapy management (MTM) services based on their risk for medication nonadherence. Pharmacists then worked with those customers in one-on-one consultations to help address barriers to adherence, such as cost, memory problems, or the complexity of their medication regimen.

In some cases, pharmacists also informed customers’ physicians of opportunities to consider evidence-based therapy protocols that could benefit the customer.


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