RICHMOND, British Columbia — With the launch of its new Photolab website and in-store kiosks, London Drugs says it is continuing its commitment to superior customer service.
At 78 London Drugs locations across Western Canada, the new touchscreen kiosks and technology have been installed in the Photolab departments, according to the company.
With upgraded software, mobile access and a widespread variety of customizable printing options — including fine art — London Drugs says it is taking its photo business to a whole other level.
“Our developers have spent the last year refining our new website and in-store software before preparing this extensive rollout for our customers across Western Canada,” said Andy Kahrmann, London Drugs business unit manager of Photolab. “We believe this new platform and design will provide our customers with an enhanced photo sharing and printing experience. Our Photolab printing options continue to expand as new technologies enter the market. We’ve had tremendous success with our personalized photo mugs, for example, and our ability to provide a 24-hour turnaround.”
According to London Drugs, the company’s new Photolab website now has the ability to inform customers of their photo upload speed while hosting all images in an online photo album. Customers can upload images directly from their Facebook or Instagram accounts while seeing the different print options available for each image.
Another added feature, London Drugs says, is the ability to begin a Photolab project in one location and then finish it in-store if additional guidance from a London Drugs Photolab expert is required.
The company’s in-store kiosks have been updated with larger touchscreen monitors, and customers uploading photos in stores can use all formats of storage media including smartphones or tablets making use of in-store WiFi to upload their images. The company says that every one of its store locations has free WiFi available. All completed projects are stored in a cloud account for easy future ordering.
“We read all of our customer comments and took this feedback into consideration when designing the new Photolab platform,” added Kahrmann. “Customers will be thrilled with how simple it is to crop and preview images and photo gifts on their screens. There are also now more than 30 themed categories with 111 individual styles available for building the very popular photo books.”
Additional customizable printing items include puzzles, boxes, calendars, coasters, mousepads, pet items, clipboards and crystals. Fine Art printing continues to increase in growth for London Drugs’ Photolab, with bamboo and canvas materials available.
Customers are invited to visit the in-store kiosks at their local London Drugs or to access the Photolab website at their home or on their smartphone. Individuals looking for a demonstration of the Photolab can attend an introductory workshop.
London Drugs has stores in more than 35 major markets throughout British Columbia, Alberta, Saskatchewan and Manitoba and operates an online store, LondonDrugs.com.