The magazine surveyed thousands of American customers, asking each participant about retailer accessibility, range of services, communication, competence and customer focus. The publication also asked customers how likely they were to recommend the brand to friends and family. The three brands in each state to receive the highest scores for their category were awarded America’s Best-In-State Customer Service 2020.
“Being the preferred place to shop and work has always been our priority at ShopRite, and with many of our stores being family owned and operated, our longstanding commitment to the communities we serve continues to shine,” said Joe Colalillo, chairman and CEO of Wakefern Food Corp., the marketing and distribution arm of ShopRite. “We thank all our associates for their passion and hard work, especially during the last few months, and our customers for recognizing this dedication. We’re honored to once again be recognized by Newsweek for our outstanding customer service.”
ShopRite’s approach to customer service is comprehensive, with associates helping customers in-store, online and through ShopRite’s Customer Care Center. Whether helping a customer at one of ShopRite’s many pharmacies, having a menu plan developed with one of ShopRite’s registered dietitians or making sure a customer’s online grocery order is hand-selected in-store by a personal shopper, ShopRite’s dedication to providing exceptional service shines through.
Newsweek worked with Statista, the respected global research firm, to highlight those brands that offer consistently excellent customer service. In 2019, ShopRite was among the top three supermarkets named to Newsweek’s America’s Best Customer Service list for receiving high marks from customers in a survey of regional and national retailers.
To see Newsweek’s story and the results of the survey, click here: https://www.newsweek.com/americas-best-in-state-customer-service-2020/new-jersey