September 25, 2014 by Michael Wise, Vishal Bhandari, Kelsey Christian and Chain Drug Review
A.T. Kearney, Big Pharma, direct delivery, direct-to-consumer, health care delivery, Kelsey Christian, Michael Wise, pharmaceutical manufacturers, retail pharmacy, Vishal Bhandari
Issue 09-29-2014, Opinion
Are we seeing the first early “green shoots” of a new industry disruptor? Possibly. Big Pharma has started experimenting with direct-to-consumer models to fill prescriptions, effectively circumventing the retail pharmacy. Is the position of neighborhood pharmacies in today’s delivery system secure, or could the pharmacy suffer the same fate as the corner bookstore, replaced by
August 8, 2014 by Bob O'Meara, Todd Huseby, Jason Dombi and Chain Drug Review
A.T. Kearney, accountable care organization, ACO, Bob O’Meara, e-health, health care, Jason Dombi, pharmacy, retail clinic, telemedicine, Todd Huseby
Issue 08-11-2014, Opinion
It’s Monday morning and you wake up with a throbbing headache, stuffy and dizzy, recognizing that the next thing you absolutely positively need to hear is, “The doctor will see you now.” You roll over in bed, pick up your tablet, open your accountable care organization’s (ACO’s) telemedicine app, and in a few minutes you
January 7, 2014 by Andres Mendoza Pena and Chain Drug Review
A.T. Kearney, Amazon, Andres Mendoza Pena, chain drug stores, CVS, drug and beauty retailing, drug chains, drug store, e-commerce, e-tailers, food, omnichannel, retailing, Walgreens
Issue 01-06-2014, Opinion
As if the obvious needed to be stated, the period of slow, evolutionary change in the retailing environment for drug, food and convenience items is long over. The arrival of pure-play e-commerce companies to food, drug and beauty retailing marked the end of evolutionary and the beginning of truly explosive revolutionary change. The battlefield is
October 25, 2013 by Adam Pressman, Deepika Pandey and Chain Drug Review
A.T. Kearney, A.T. Kearney’s Integrated Customer Engagement research, Adam Pressman, Deepika Pandey, digital marketing, drug stores, e-commerce, Future Role of Stores research, mobile channels, multichannel, omnichannel, retailers, Walgreens
Issue 10-28-2013, Opinion
Many retailers today are immersed in building multichannel capabilities. The multichannel wave has led to many good initiatives, making it easier for customers to interact with retailers across distinct channels, including fast-growing mobile channels. For example, A.T. Kearney’s Future Role of Stores research indicates that although 92% of retail sales still occur via traditional channels,