We are now more than 20 years into the e-commerce era of retail. As many brick-and-mortar retail sectors have found creative ways to combat the online threat, pharmacy chains too are identifying the most effective solutions. One area that offers an opportunity for improvement is payments. For digitally savvy customers, the checkout experience — the
SEATTLE — Amazon.com Inc. continues to push the retail innovation envelope, recently unveiling a store without checkouts and field testing delivery by drones in the United Kingdom. The 1,800-square-foot Amazon Go store perhaps most closely resembles a high-end, high-tech convenience store. Customers do not need to scan their purchases or go through a checkout line.