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American Customer Satisfaction Index

Satisfaction among shoppers is on the decline

Satisfaction among shoppers is on the decline

ANN ARBOR, Mich. — Two years removed from its all-time high, customer satisfaction with the retail sector — including drug chains — has fallen for a second consecutive year. Fourth quarter data from the American Customer Satisfaction Index (ACSI) show a slide of 2.6% to 74.8 on a 100-point scale. Despite the decline for 2015,

Drug stores see decline in customer satisfaction

Drug stores see decline in customer satisfaction

ANN ARBOR, Mich. — Customer satisfaction with drug stores fell last year as part of an overall decline among retailers, according to the American Customer Satisfaction Index (ACSI). ACSI covers six retail sectors — drug stores, supermarkets, department and discount stores, specialty retail stores, online retail and gas stations — and reports measures on a