PP_1170x120_10-25-21

American Customer Satisfaction Index

Customer satisfaction with retailers is mostly steady

Customer satisfaction with retailers is mostly steady

ANN ARBOR, Mich. — Customer satisfaction with retail is relatively stable, according to the American Customer Satisfaction Index’s 2021-2022 ranking.  The Retail Trade sector as a whole saw its score dip just 0.5% to 75.1 (out of 100). “Cool stability,” says ACSI managing director David VanAmburg. “That’s the best way to describe the retail sector

Satisfaction among shoppers is on the decline

Satisfaction among shoppers is on the decline

ANN ARBOR, Mich. — Two years removed from its all-time high, customer satisfaction with the retail sector — including drug chains — has fallen for a second consecutive year. Fourth quarter data from the American Customer Satisfaction Index (ACSI) show a slide of 2.6% to 74.8 on a 100-point scale. Despite the decline for 2015,

Drug stores see decline in customer satisfaction

Drug stores see decline in customer satisfaction

ANN ARBOR, Mich. — Customer satisfaction with drug stores fell last year as part of an overall decline among retailers, according to the American Customer Satisfaction Index (ACSI). ACSI covers six retail sectors — drug stores, supermarkets, department and discount stores, specialty retail stores, online retail and gas stations — and reports measures on a