As a former CVS executive, I took great pleasure in reading about Katie Pouliot, pharmacy manager of CVS Store 212 in Cranston, R.I. Pouliot received the 2022 Paragon Award from CVS Health. The annual Paragon Awards recognize the best of the best among CVS Health’s colleagues and are among the highest honors awarded by the
As I look back on the past 61 years of my career, it is interesting to see how the changes have taken place. Part of the changes without question have been necessary, while other changes may have been experimental. Some of these trials, to a great degree, were done by creating test stores in various
In order to get a clear view of the health care issues in the United States, I felt it would be of value to look at my hometown of Cleveland, Ohio. Cleveland is certainly not a huge market, but the history of pharmacy and health care go back more than 60 or 70 years. When
The opportunity at retail at this moment, with consumers setting up appointments and coming in to get their vaccines at store level, is a great opportunity for the retailers to expose their services to the consumers. It is also a way to bring in new customers to a store that they have never shopped at
To once again paraphrase that age-old maxim from a time-honored religious treatise: To those who know Bob Kwait, no explanation is necessary; to those who do not, no explanation is possible. Through a retailing career marked by innovation, creative thinking and, at times, controversy, Kwait stamped the chain drug community with a brand of thinking
