PP_1170x120_10-25-21

customer experience

Publix tops retailers in customer experience

Publix tops retailers in customer experience

WABAN, Mass. — Supermarkets led the way in delivering the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings. Temkin Group’s annual customer experience ranking, released Monday, asked 10,000 U.S. consumers to rate their recent interactions with 331 companies across 20 industries. Their experiences were evaluated in three areas: success