customer satisfaction Archives - CDR

Good Neighbor tops J.D. Power pharmacy rankings

August 28, 2018 by Chain Drug Review customer satisfaction, Good Neighbor, Health Mart, J.D. Power 2018 Pharmacy Study Leading Headlines, Pharmacy, Retail News

COSTA MESA, Calif. — Good Neighbor Pharmacy ranks highest among brick-and-mortar chain drug stores for customer satisfaction, with a score of 903, in the J.D. Power 2018 U.S. Pharmacy Study, released Tuesday. Ranking second behind the AmerisourceBergen Corp. network was McKesson Corp.’s Health Mart (890). Rite Aid Corp. was third (846). Sam’s Club ranked highest among brick-and-mortar mass merchandiser

Satisfaction among shoppers is on the decline

March 14, 2016 by Geoff Walden and Chain Drug Review ACSI, American Customer Satisfaction Index, Claes Fornell, customer satisfaction 2016, Issue 03-14-2016, Issues, News

ANN ARBOR, Mich. — Two years removed from its all-time high, customer satisfaction with the retail sector — including drug chains — has fallen for a second consecutive year. Fourth quarter data from the American Customer Satisfaction Index (ACSI) show a slide of 2.6% to 74.8 on a 100-point scale. Despite the decline for 2015,