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customer satisfaction

Good Neighbor tops J.D. Power pharmacy rankings

Good Neighbor tops J.D. Power pharmacy rankings

COSTA MESA, Calif. — Good Neighbor Pharmacy ranks highest among brick-and-mortar chain drug stores for customer satisfaction, with a score of 903, in the J.D. Power 2018 U.S. Pharmacy Study, released Tuesday. Ranking second behind the AmerisourceBergen Corp. network was McKesson Corp.’s  Health Mart (890). Rite Aid Corp. was third (846). Sam’s Club ranked highest among brick-and-mortar mass merchandiser

Satisfaction among shoppers is on the decline

Satisfaction among shoppers is on the decline

ANN ARBOR, Mich. — Two years removed from its all-time high, customer satisfaction with the retail sector — including drug chains — has fallen for a second consecutive year. Fourth quarter data from the American Customer Satisfaction Index (ACSI) show a slide of 2.6% to 74.8 on a 100-point scale. Despite the decline for 2015,