VALLEY FORGE, Pa. — AmerisourceBergen Corp.’s backing, combined with the entrepreneurship of independent pharmacies, has made the company’s Good Neighbor Pharmacy network an exemplar of high-touch service, says senior vice president of community and specialty pharmacy and Good Neighbor Pharmacy president Brian Nightengale. AmerisourceBergen’s support tools and personnel enhance the inherent ability of independents to
COSTA MESA, Calif. — Resentment over rising drug prices has dimmed customers’ view of the U.S. pharmacy industry, according to J.D. Power. Decreased satisfaction with both brick-and-mortar and mail order pharmacies was found by the J.D. Power 2017 U.S. Pharmacy Study. Satisfaction with brick-and-mortar pharmacy costs fell 27 index points to 789 on a 1,000-point
HORSHAM, Pa. — Reliefband Technologies LLC, maker of the Reliefband wearable device for motion sickness, has entered a distribution partnership with AmerisourceBergen Corp. Reliefband said Tuesday that the partnership enables AmerisourceBergen to provide the clinically proven Reliefband technology to retail pharmacies and health care providers nationwide. The watchlike device will be available over-the-counter at AmerisourceBergen’s
COSTA MESA, Calif. — AmerisourceBergen Corp.’s Good Neighbor Pharmacy was No. 1 in pharmacy customer satisfaction among drug chains in the J.D. Power 2017 U.S. Pharmacy Study. However, both brick-and-mortar and mail-order pharmacies saw notable declines in some areas of patient satisfaction, according to J.D. Power’s annual survey, which polled 17,326 customers who filled or
LAS VEGAS — AmerisourceBergen Corp. showcased a “newly enhanced suite of solutions” for independent pharmacies at ThoughtSpot 2017, Good Neighbor Pharmacy’s annual trade show. The solutions are designed to empower, support and differentiate independent pharmacy operators, according to AmerisourceBergen. In addition to highlighting technological and customer support solutions, the company focused on advocacy in today’s
Monday at the 2017 NACDS Annual Meeting brought the NACDS Chain Members & PAC Breakfast with keynote speaker Karl Rove, the D.C. political analyst and strategist. “We need to move from a centralized, ‘Washington decides everything’ health care system to one in which we empower consumers, patients, their physicians and their health care providers to
COSTA MESA, Calif. — Health Mart came in first among chain drug retailers in a pharmacy customer satisfaction survey by market research firm J.D. Power. Still, chain drug stores as a group trailed supermarket pharmacies and mail order pharmacies in terms of patient satisfaction, according to the J.D. Power 2016 U.S. Pharmacy Study, released on
LAS VEGAS — Over the weekend AmerisourceBergen Corp. wrapped up its annual ThoughtSpot trade show, where it introduced new programs to help members of its Good Neighbor Pharmacy network drive their businesses. At ThoughtSpot 2016, AmerisourceBergen said it’s developing a specialty at retail program to help member pharmacies better serve patient needs and diversify revenue
CHESTERBROOK, Pa. — AmerisourceBergen Corp. has done much to redefine the role of the pharmaceutical wholesaler in recent years. The company has augmented its core drug distribution operation with a variety of capabilities that better position it to help business partners throughout the supply chain succeed. When one hears the name AmerisourceBergen today, it is
CONSHOHOCKEN, Pa. — Brian Nightengale has succeeded Dave Neu as president of AmerisourceBergen Corp.’s Good Neighbor Pharmacy. Neu, who has also been executive vice president of retail strategy at AmerisourceBergen, will retire this summer after more than three decades with the company. Nightengale had been president of Xcenda, AmeriscourceBergen’s health economics and outcomes consultancy. He
CONSHOHOCKEN, Pa. — David Neu, executive vice president of retail strategy at AmerisourceBergen Corp. and president of its Good Neighbor Pharmacy network, plans to retire this summer. AmerisourceBergen said Friday that Brian Nightengale, president of company subsidiary Xcenda, a health economics and outcomes consultancy, will take over as Good Neighbor Pharmacy president effective immediately. The
WESTLAKE VILLAGE, Calif. — Despite the numerous changes occurring in the health care industry, customer satisfaction with pharmacies remains relatively stable, according to the J.D. Power 2015 U.S. Pharmacy Study. The study, in its ninth year, measures customer satisfaction with brick-and-mortar — which includes chain drug stores, discounters and supermarkets — and mail-order pharmacies. Satisfaction
VALLEY FORGE, Pa. — Good Neighbor Pharmacy continues to earn recognition for its high level of service. For the third straight year, the independent pharmacy network — operated by drug distributor AmerisourceBergen Corp. — had the top rating among chain drug stores in the J.D. Power 2015 U.S. Pharmacy Study, which measures pharmacy customer satisfaction.
LAS VEGAS — At ThoughtSpot 2015, Good Neighbor Pharmacy’s annual trade show and conference, AmerisourceBergen announced a new set of innovations it said will strengthen its Pharmacy Services Administration Organization and help independent pharmacies endure the industry’s most pressing challenges. “AmerisourceBergen and Good Neighbor Pharmacy are committed to providing community pharmacists with the resources they
