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Kate Maheu is a principal in Kearney’s Health practice

The prescription for success needs to be updated

The prescription for success needs to be updated

We are more than two years into COVID, and the health care industry still has an “edge of your seat” feel — even as the crisis wanes, there’s an uncertainty about what will happen next. This rings especially true for retail pharmacies, which experienced pandemic highs and lows. American consumers applauded as pharmacies elevated the