NEW YORK — Faced with unprecedented change in customer behavior and expectations and the growing challenge of e-commerce, retailers across channels are testing new formats and fine-tuning existing store models. The innovation is being driven by a number of different factors, including the hope of luring emerging customer segments, the desire to penetrate new geographic
NEW YORK — It is a pivotal juncture for the beauty care category in the drug channel. Retailers and brands need to devise a game plan to wrest the business away from prestige power players. Sales in cosmetics, skin care and grooming are firing on all cylinders — but sadly, not in the mass beauty
Despite all of the talk of big data and predictive analytics, and the maturity of customer loyalty programs, many food, drug and mass retailers continue to rely primarily on category managers to make critical merchandising decisions. Part of the difficulty may be the age-old challenge of an abundance of data but a dearth of insight.