Post-COVID customer service: Where AI can help

August 23, 2021 by Matt Katz and Chris Ventry Matt Katz is managing partner and Chris Ventry is vice president in the Consumer and Retail practice at SSA & Co August 23, 2021, Opinion

While customers’ patience and expectations have changed with the pandemic, in many instances, they’ve reverted back to pre-COVID levels. Now with cities reopening, vaccination rates reaching 60% or higher in adult populations, and post-pandemic inflation hitting us, customers are out shopping, paying more and expecting more for their money. For retailers trying to meet their