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Matt Katz is managing partner and Chris Ventry is vice president in the Consumer and Retail practice at SSA & Co

Post-COVID customer service: Where AI can help

Post-COVID customer service: Where AI can help

While customers’ patience and expectations have changed with the pandemic, in many instances, they’ve reverted back to pre-COVID levels. Now with cities reopening, vaccination rates reaching 60% or higher in adult populations, and post-pandemic inflation hitting us, customers are out shopping, paying more and expecting more for their money. For retailers trying to meet their