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Publix

Publix tops retailers in customer experience

Publix tops retailers in customer experience

WABAN, Mass. — Supermarkets led the way in delivering the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings. Temkin Group’s annual customer experience ranking, released Monday, asked 10,000 U.S. consumers to rate their recent interactions with 331 companies across 20 industries. Their experiences were evaluated in three areas: success

Trade classes battle in changing pharmacy market

Trade classes battle in changing pharmacy market

NEW YORK — Competition remains fierce in the chain pharmacy industry, albeit with a decreasing number of players. If the pending acquisition of Rite Aid Corp. by Walgreens Boots Alliance Inc. goes through, the field will diminish dramatically, especially in major metropolitan areas. Depending on the number of stores WBA divests to meet antitrust requirements,

Pharmacy patient satisfaction tracked by J.D. Power

Pharmacy patient satisfaction tracked by J.D. Power

COSTA MESA, Calif. — Pharmacies operating under the Health Mart, Sam’s Club and Publix Supermarkets Inc. banners are among the leaders in patient satisfaction, according to the J.D. Power U.S. Pharmacy Study. The analysis notes that high customer satisfaction with both mail order and brick-and-mortar pharmacies is reflective of an increased focus on customers and

Health Mart leads drug chains in Rx customer satisfaction

Health Mart leads drug chains in Rx customer satisfaction

COSTA MESA, Calif. — Health Mart came in first among chain drug retailers in a pharmacy customer satisfaction survey by market research firm J.D. Power. Still, chain drug stores as a group trailed supermarket pharmacies and mail order pharmacies in terms of patient satisfaction, according to the J.D. Power 2016 U.S. Pharmacy Study, released on

Delhaize, Ahold to divest 86 U.S. stores

Delhaize, Ahold to divest 86 U.S. stores

BRUSSELS — The U.S. subsidiaries of Delhaize Group and Ahold NV have reached agreements with buyers to divest 86 stores in connection with the companies’ pending merger. Delhaize and Ahold said Thursday that all of the store divestitures — which includes locations from both companies’ U.S. supermarket chains — must be approved by the Federal

Publix pharmacy opens at Nicklaus Children’s Hospital

Publix pharmacy opens at Nicklaus Children’s Hospital

LAKELAND, Fla. — Publix Super Markets Inc. this week opened a retail pharmacy on the main campus of Nicklaus Children’s Hospital in Miami. Publix said Tuesday that it has been working with the hospital, part of Miami Children’s Health System, to enhance its outpatient retail pharmacy services. The Publix Pharmacy at Nicklaus Children’s offers expanded

Publix taps AmerisourceBergen

Publix taps AmerisourceBergen

VALLEY FORGE, Pa. — AmerisourceBergen Corp. has inked a long-term distribution deal with Publix Super Markets Inc. for branded and generic pharmaceuticals and over-the-counter products. The agreement also enables Publix’s more than 980 pharmacies across the Southeast to expand patient access to specialty medications. “Publix continues to push the boundaries of how our pharmacy business

AmerisourceBergen, Publix ink drug distribution pact

AmerisourceBergen, Publix ink drug distribution pact

VALLEY FORGE, Pa. — AmerisourceBergen Corp. has entered a long-term distribution deal with food and drug chain Publix Super Markets Inc. that includes branded, generic and over-the-counter pharmaceuticals. AmerisourceBergen said Thursday that the agreement includes direct delivery to Publix’s more than 980 pharmacies across the Southeast as well as its warehouse and central-fill facilities. The

Publix unveils CEO succession plan

Publix unveils CEO succession plan

LAKELAND, Fla. — Publix Super Markets Inc. announced that chief executive officer Ed Crenshaw will retire and be succeeded by president Todd Jones. The employee-owned Southeastern food and drug retailer said Wednesday that Crenshaw is slated to step down on April 30, at which time Jones will become president and CEO. Plans call for Crenshaw

Publix makes pitch for Part D customers

Publix makes pitch for Part D customers

With many seniors moving to new Medicare Part D coverage for next year, Publix Super Markets is urging them to switch their prescriptions to its pharmacies. An online video posted this week by the food and drug chain notes that Publix Pharmacy is a preferred pharmacy in a number of insurance plans, so Part D recipients could save more on

Free Rx program is expanded by Publix

LAKELAND, Fla. — Publix Supermarkets Inc. is offering free 90-day supplies of metformin, lisinopril and amlodipine to pharmacy customers with a prescription for the medications. Previously, 30-day supplies of the medications were offered with a prescription. The program enhancement is being made to assist customers’ medication ­adherence. The free medications being offered include lisinopril, metformin

Chains receive MTM accolades

MINNETONKA, Minn. — Giant Eagle, Publix Super Markets, Fred’s and Wegmans Food Markets pharmacies were among the winners of this year’s UnitedHealthcare Medication Adherence Targeted Intervention Program Challenge, benefiting the National Association of Chain Drug Stores Foundation. The Medication Adherence TIP Challenge recognizes pharmacy operators for their efforts to better Medicare beneficiaries’ health and well