NEW YORK — As the COVID-19 pandemic continues to spread and with more grim numbers for both the health of individual Americans and the health of the economy capturing the headlines, retailers have taken unprecedented steps to remain a viable source for essential goods and services while keeping their associates and customers safe. Fresh research
There’s never been a better time for health care leaders to think outside the [big] box. According to consulting firm McKinsey, health care providers are experiencing a confluence of forces driving a significant move from inpatient care to: • Distributed settings of care. • Locations that answer consumers’ growing demand for convenience. • Lower-cost, less
WASHINGTON — Trade groups representing many of the nation’s largest retailers expressed frustration after the Supreme Court on January 20 declined to take up their challenge to the Federal Reserve’s hotly debated rules for “swipe fees” assessed on credit card and debit card transactions. Retailers and other businesses pay the fees to banks and other financial
Many retailers today are immersed in building multichannel capabilities. The multichannel wave has led to many good initiatives, making it easier for customers to interact with retailers across distinct channels, including fast-growing mobile channels. For example, A.T. Kearney’s Future Role of Stores research indicates that although 92% of retail sales still occur via traditional channels,
