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The common goals of health care providers and retailers

The common goals of health care providers and retailers

There’s never been a better time for health care leaders to think outside the [big] box. According to consulting firm McKinsey, health care providers are experiencing a confluence of forces driving a significant move from inpatient care to: • Distributed settings of care. • Locations that answer consumers’ growing demand for convenience. • Lower-cost, less

Supreme Court lets swipe fee ruling stand

WASHINGTON — Trade groups representing many of the nation’s largest retailers expressed frustration after the Supreme Court on January 20 declined to take up their challenge to the Federal Reserve’s hotly debated rules for “swipe fees” assessed on credit card and debit card transactions. Retailers and other businesses pay the fees to banks and other financial

Chains need to go beyond multichannel, omnichannel

Many retailers today are immersed in building multichannel capabilities. The multichannel wave has led to many good initiatives, making it easier for customers to interact with retailers across distinct channels, including fast-growing mobile channels. For example, A.T. Kearney’s Future Role of Stores research indicates that although 92% of retail sales still occur via traditional channels,