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Steven Robins is managing partner and principal at the New England Consulting Group.

Thriving in the new reality: Prescriptions for drug chains

Thriving in the new reality: Prescriptions for drug chains

In the large conference room at our headquarters in Westport, Conn., there is an erasable whiteboard that gets an awful lot of use capturing ideas for companies across a spectrum of industries. While those ideas get written, used and erased frequently, there is always a quote at the top of the board that tends to