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Todd Huseby is a partner at ­Kearney. He can be contacted at [email protected]

Chain drug’s challenge: Make operations synergistic

Chain drug’s challenge: Make operations synergistic

At the top of an organization, the leader (CEO or president) holds a unique responsibility: making the whole of the enterprise worth more than the sum of its parts. In chain pharmacy today, this is a particular challenge that requires customer-centric innovation in order to create outsized value. Consider the “parts” that comprise most modern-day