Tom Block

The critical need for a seamless digital experience

The critical need for a seamless digital experience

The rise of e-commerce is often cited as the key contributor to the struggles of venerable brick-and-mortar retailers that once ruled their sectors — Sears, Payless and Toys ‘R’ Us, to name a few. Digital disruption is also accelerating in traditionally more insulated sectors such as retail pharmacy. At the same time, Amazon is continuing