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Walgreens Find Care unveils new telehealth features

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Offers easier access to care from home during COVID-19 pandemic.

DEERFIELD, Ill. — Walgreens announced on Thursday the expansion of the Walgreens Find Care platform to include new features and telehealth service providers, connecting patients and customers with more options to get convenient and affordable access to care from their computers and mobile devices. The launch of additional features and providers on Walgreens Find Care coincides with guidance from the Centers for Disease Control and Prevention (CDC) to use telehealth to help address medical needs while supporting social distancing, an important step in managing the impact of COVID-19.

Richard Ashworth

“Connecting patients to telehealth services from trusted local providers is more important now than ever before as people turn to digital solutions to help minimize exposure to COVID-19,” said Richard Ashworth, Walgreens president. “Customers can use Walgreens Find Care to help navigate their health care experience – from initial consultations to getting their prescriptions filled – without ever leaving their home.”

With expanded features and additional national and regional partners, patients can now connect with more than 30 providers who treat over 100 conditions through Walgreens Find Care. Additionally, these leading health care providers help expand access to telehealth services in states currently most impacted by COVID-19 activity such as New York, California, Illinois, New Jersey, Michigan and Florida.

Use of the Walgreens mobile app is up 22 percent compared to the same time last year and 12 percent year-to-date as more patients turn to digital health services during the pandemic. To further support patients and customers during this critical time, Walgreens Find Care now includes a COVID-19 Risk Assessment, powered by Microsoft Healthcare Bot which runs on Microsoft Azure, to help users assess their risk of COVID-19 based on CDC guidelines. Additionally, on Walgreens Find Care, patients can learn more about COVID-19 clinical trials by using the Find My Clinical Trial program.

“The recent expansion of Walgreens Find Care is another example of how we are enabling patients to get care when and how they need it,” said Giovanni Monti, senior vice president of health care services, Walgreens Boots Alliance. “We continue to grow our partnerships with some of the most trusted local and national providers to offer telehealth solutions that can help patients better meet their acute and chronic care needs, especially during this unprecedented time of social distancing.”

Walgreens Find Care helps patients navigate to leading health systems and telehealth providers where they can connect with a doctor or nurse practitioner to receive care for common health and wellness needs like illness and injury, cough and cold, mental health services and chronic condition management. In addition, using the Walgreens app, patients can fill their prescriptions at Walgreens and choose their delivery option which includes in-store pick up, drive-thru or delivery to their home. Walgreens is waiving delivery fees for all eligible prescriptions on next-day delivery at this time. Patients can also connect with a Walgreens pharmacist 24/7 using Pharmacy Chat available online or through the Walgreens app.

Walgreens Find Care is available on the Walgreens app or online atwww.walgreens.com/findcare.


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