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May 20, 2013
New survey results from Boehringer Ingelheim Pharmaceuticals show that pharmacy customer satisfaction remains at a high level, and the vast majority of consumers aim to stay with their primary pharmacy.
BI has released the latest findings of its annual Pharmacy Pulse Satisfaction Survey, which was conducted in October and November 2012 and polled over 34,000 U.S. adult pharmacy customers nationwide.
The latest iteration of the study indicates that satisfaction with the key elements of pharmacy operation continues to be very high: 86% of respondents — unchanged from the fall 2011 survey — described themselves as very (63%) or somewhat (23%) satisfied with their overall pharmacy experience.
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Walgreen Co. and Alliance Boots have been cleared by regulators to buy an equity stake in AmerisourceBergen Co. as part of their long-term partnership with the pharmaceutical distributor. Shoppers Drug Mart Corp. has issued $500 million (Canadian) in medium-term notes to refinance debt. Doctors across Pennsylvania are urging state legislators to support House Bill 776, which would expand pharmacist-provided immunizations to children over age 7, according to the Pennsylvania Pharmacists Association. The board of AmerisourceBergen Corp. has elected Lon Greenberg as a new director. The Senate has confirmed Marilyn Tavenner as administrator of the Centers for Medicare & Medicaid Services (CMS). In its first full-year report since entering its landmark partnership with Walgreen Co., Alliance Boots said the companies are making "good progress" toward realizing joint synergies and laying the groundwork for a full merger. By making greater use of coupons and discount codes and purchasing store-brand items, women could save more on beauty care purchases at chain drug and mass retailers, according to a survey from Consumer Reports.
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In what Unilever North America called a first-of-its kind installation at a drug chain, its Nexxus Salon Hair Care brand unveiled a premium window display tribute for the Tony Awards at the Duane Reade store across from Manhattan's Radio City Music Hall. TriDerma has rolled out Eczema Fast Healing and Psoriasis Control to the first aid aisle at pharmacies and supercenters nationwide. Energizer Personal Care's Banana Boat and Hawaiian Tropic sunscreen brands have teamed up with The Skin Cancer Foundation public awareness campaign featuring Los Angeles Galaxy and Team USA soccer star Landon Donovan. Instaflex Joint Support nutritional supplements have hit store shelves at Walgreens locations nationwide. Mylan Inc. has received final approval from the Food and Drug Administration for zolmitriptan tablets, a treatment for migraine headaches. Kimberly-Clark has launched Depend Guards and Shields, two new products for men with light bladder leakage. Coca-Cola Co. is readying what it calls its largest summer marketing initiative to date, with a focus on encouraging families to "get out and get active."
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