JOHNSON CITY, N.Y. — Client feedback led to some of the enhancements made in recent releases of the PharmASSIST Symphony for High Volume workflow and operations platform, according to pharmacy automation provider Innovation.
The pharmacy technology company said Wednesday that the customer-driven features, part of a series of interim releases of Symphony for High Volume V12, aredesigned to augment productivity and prescription throughput at central-fill pharmacy locations.
“As we plan each of our Symphony for High Volume releases, we carefully weigh input from our central-fill customers and evaluate which feature requests have the potential to benefit all of them,” explained Alecia Lashier, director of software systems engineering at Innovation. “In this series of releases, we incorporated numerous requests that help our customers better reach their ever-increasing goals.”
PharmASSIST Symphony for High Volume acts as the operations control center for central-fill prescription fulfillment and distribution. Via the solution’s customer-specific dashboard, sites get real-time status and full transparency into all system, user and fulfillment activity, Innovation said. Symphony’s information management and reporting tools also help sites closely manage and optimize the performance of their system, staff and high-volume workflow on a real-time basis.
Among the enhancements impacting central-fill facilities were digital canister replenishment and verification. Sites can now view real-time, zoomed-in digital images of canister replenishment, expediting canister verification approvals. Also, sites can now request product restocks during replenishments and perform return-to-stock of vials/bottles directly to canisters, the company said.
Automated delivery schedule management, another enhancement, allows central-fill locations to use Symphony to schedule all courier pickups and delivery processes, streamlining the prescription pickup and delivery process to pharmacies by reducing manual intervention on order prioritization — and, in turn, boosting customer satisfaction, Innovation noted.
In addition, optimized Rx package handling lets central-fill sites package any prescription order at any available workstation rather than having to wait for a specifically assigned workstation to become available. Sites, too, can clear packaging bottlenecks by setting a user-defined “timeout” on the packaging of patient group orders. On reaching the timeout, the company said, sites can package all prescriptions available for packaging, independent of other prescriptions in the same patient group that require further staff intervention.
“Customer collaboration is one of our major strengths as an organization,” Lashier added, “and we’re committed to continually enhancing their operations by combining their valuable input with pharmacy best practices and Lean Manufacturing Principles.”